Mystery Shopping

(Group Discounts Available – Contact Us For Pricing)

Mystery shopping is the favored way for regulators and consumer advocacy groups to test whether or not your staff is discriminating.  Educating your consumer-facing staff about the techniques used by the mystery shoppers, dramatically reduces your company Fair Lending risk.

This course covers:

• What is Mystery Shopping
• Who Are the Mystery Shoppers
• How the Testing is Performed
• How to Detect if You are Being Shopped
• Techniques to Reduce Risk
• What Information is Reported to the Regulators

Course is Appropriate For:  All financial services sales staff and any support staff that speak with the consumer.

Approximate Length:  60 Minutes-Testing Included