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Do You Know What Your Clients Think? The CFPB Does!

By April 23, 2014January 17th, 2016Best Practices, Complaint Policy

This video was brought to my attention by Karen Deis of the Mortgage Currency.  The Loan originator is Suzanna Ravin and she shared quite a surprise with all of us.

Did you know that the CFPB is sending satisfaction surveys to your mortgage clients with a $5 bill enclosed to encourage a response?



CFPB Paying Your Clients For Their Opinion?

Tammy Butler, Master CMB

Author Tammy Butler, Master CMB

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